Frequently asked questions
What materials are usedin Felonic footwear?
Felonic footwear is crafted using carefully
selected materials chosen for comfort, durability, and a refined finish. Each
pair is designed with attention to detail, balancing premium textures with
everyday wearability.
Is Felonic footwear durable for daily wear?
Yes. Our footwear is designed to withstand
regular use while maintaining its structure and appearance. With proper care,
each pair is made to age well and deliver long-lasting comfort.
How should I care for my footwear?
To preserve the quality and appearance of your
Felonic footwear, we recommend avoiding excessive moisture, cleaning gently
with a soft cloth, and storing them in a cool, dry place when not in use.
Proper care will help extend the life of your footwear.
Will the footwear lose shape over time?
Felonic footwear is constructed to maintainits shape with regular wear. Using shoe inserts and storing your footwearproperly will help retain its original form over time.
How do I choose the right size?
We recommend selecting your usual size. Ifyou’re between sizes or unsure, our size guide is available to help you make aninformed choice. Our customer care team is always happy to assist before youplace your order.
How long does shipping take?
Orders are typically delivered within 4 to 6business days after dispatch. Delivery times are estimates and may varydepending on location and external factors.
Will I receive tracking information?
Yes. Once your order has
been shipped, full tracking details will be provided so you can follow your
delivery with ease.
What is your return policy?
Returns are accepted within 14 days ofdelivery for size-related issues only. Items must be unworn and returned inoriginal packaging. A £3 shipping fee will be deducted from the refund.
How are refunds processed?
Refunds are issued to the original paymentmethod once the returned item has been received and inspected.
Can I cancel or change my order?
Orders may be modified or cancelled prior to dispatch.Once shipped, changes are no longer possible.
How can I contact customer care?
Our customer care team is available to assistyou with any questions before or after purchase. Please visit our contact pagefor support.